THE EDUCATIONAL ALLIANCE Page 1 of 1
Job Description August 30, 2010
JOB TITLE: Client Services Coordinator
DEPARTMENT: Downtown Community Center & Whitaker Center
CLASSIFICATION: Full-time (40 hrs/wk) – Non-union
JOB QUALIFICATIONS:
Self – starter with 2 years of experience in a team-oriented customer service, front office or hospitality environment. Proactive and creative problem-solving ability, excellent customer service, communication, and administrative skills required. Customer-focused approach with demonstrated ability to develop relationships with new clients, return visitors, groups and staff in order to provide personalized service. Ability to multitask and handle challenging situations professionally and courteously. Occasional weekend and evening availability required. Proven experience with records maintenance, reception, and inventory control. Understanding of and sensitivity to people of varied ages and socio-economic backgrounds is a must.
SUMMARY:
Assume full responsibility for creating a positive experience for clients of the agency by developing and maintaining systems of customer service for all adult users of the Downtown Community Center (DCC), including Whitaker Center members and Community Programming clients.
REPORTS TO:
Director of Downtown Community Center
RESPONSIBILITIES:
• Maintain thorough understanding and up-to-date knowledge of all programs, departments, functions and offerings at the flagship site and all other locations of the agency;
• Provide detailed and accurate information; resolve routine administrative problems and answer inquiries concerning upcoming events, activities and operations of the DCC; services for adult members;
• Participate in marketing and program promotion activities;
• Gather feedback from clients and visitors and communicate the information to the stakeholders within the agency in order to continuously improve customer service;
• Maintain client database, including statistics and reports;
• Monitor and updates registration for programs;
• Monitor fees and petty cash reconciliation;
• Maintain calendar(s) of events and keep room assignments up to date;
• Order program and activity supplies;
• Collaborate on research for program ideas, funding sources and marketing;
• Solicit, track and fulfill rental agreements;
• Gather and coordinate information for monthly member newsletter;
• Create and distribute flyers for upcoming special events;
• Perform other related duties as assigned.
