THE EDUCATIONAL ALLIANCE Page 1 of 1
Job Description August 30, 2010

JOB TITLE: Client Services Coordinator

DEPARTMENT: Downtown Community Center & Whitaker Center

CLASSIFICATION: Full-time (40 hrs/wk) – Non-union

JOB QUALIFICATIONS:
Self – starter with 2 years of experience in a team-oriented customer service, front office or hospitality environment. Proactive and creative problem-solving ability, excellent customer service, communication, and administrative skills required. Customer-focused approach with demonstrated ability to develop relationships with new clients, return visitors, groups and staff in order to provide personalized service. Ability to multitask and handle challenging situations professionally and courteously. Occasional weekend and evening availability required. Proven experience with records maintenance, reception, and inventory control. Understanding of and sensitivity to people of varied ages and socio-economic backgrounds is a must.

SUMMARY:
Assume full responsibility for creating a positive experience for clients of the agency by developing and maintaining systems of customer service for all adult users of the Downtown Community Center (DCC), including Whitaker Center members and Community Programming clients.

REPORTS TO:
Director of Downtown Community Center
RESPONSIBILITIES:
• Maintain thorough understanding and up-to-date knowledge of all programs, departments, functions and offerings at the flagship site and all other locations of the agency;
• Provide detailed and accurate information; resolve routine administrative problems and answer inquiries concerning upcoming events, activities and operations of the DCC; services for adult members;
• Participate in marketing and program promotion activities;
• Gather feedback from clients and visitors and communicate the information to the stakeholders within the agency in order to continuously improve customer service;
• Maintain client database, including statistics and reports;
• Monitor and updates registration for programs;
• Monitor fees and petty cash reconciliation;
• Maintain calendar(s) of events and keep room assignments up to date;
• Order program and activity supplies;
• Collaborate on research for program ideas, funding sources and marketing;
• Solicit, track and fulfill rental agreements;
• Gather and coordinate information for monthly member newsletter;
• Create and distribute flyers for upcoming special events;
• Perform other related duties as assigned.

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Dear ELNYA,

It’s official!  We are hosting the season’s kickoff event Wednesday, September 15^th, on the rooftop of Educational Alliance.  We have an open bar for $15 from 6:00 to 8:30 PM, allowing us to collectively support our upcoming Creative Conversations, networking events, book clubs, and panel discussions.  Come ready to share information about the new projects, events, and performances you have in the pipeline!  Enjoy sky-high networking before NYC’s cold front sets in!

  To recap…

 Who:  ELNYA + friends

What: Rooftop party in the Lower East Side

Where: Educational Alliance, 197 East Broadway

When: September 15 (6-8:30PM)

Why:  To enjoy a post-summer get together that supports emerging leaders!

In case of rain, we will be located in Educational Alliance’s Mazer Theater (same address).

 Please R.S.V.P. to me at sdockery(at)artsandbusiness-ny(dot)org.

 See you soon!

Dockery

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Dear ELNYA,

It’s official! We are hosting the season’s kickoff event Wednesday, September 15th, on the rooftop of Educational Alliance. We have an open bar for $15 from 6:00 to 8:30 PM, allowing us to collectively support our upcoming Creative Conversations, networking events, book clubs, and panel discussions. Come ready to share information about the new projects, events, and performances you have in the pipeline! Enjoy sky-high networking before NYC’s cold front sets in!

To recap…

Who: ELNYA + friends

What: Rooftop party in the Lower East Side

Where: Educational Alliance, 197 East Broadway

When: September 15 (6-8:30PM)

Why: To enjoy a post-summer get together that supports emerging leaders!

In case of rain, we will be located in Educational Alliance’s Mazer Theater (same address).

Please R.S.V.P. to me at sdockery(at)artsandbusiness-ny(dot)org.

See you soon!

Dockery

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http://www.artsusa.org/about_us/careers/002.asp

Description

The Conference Program Coordinator contributes to the overall effort of programs and services that increase the knowledge, visibility, and engagement of professionals in the field of arts and culture. This position serves as a coordinator for the annual Americans for the Arts Convention, the National Arts Marketing Project (NAMP) Conference, a webinar series, and related conference websites.

KEY DUTIES AND RESPONSIBILITIES

• Annual Americans for the Arts Convention
• Act as program support for the Annual Americans for the Arts Convention
• Receive all session proposals, distribute to program committee, track acceptances, produce regrets letters, work with the Meetings and Events team on presenter agreements, and communicate logistics needs to the events team for the Annual Convention
• Organize meetings and reminders for program team, track overall progress on established deadlines
• Manage scholarship program including application process, organizing review committee and communications with recipients and unsuccessful applicants
• Coordinate the leadership awards program
• Coordinate invites and onsite management of all former awardees who attend Convention
• Work with the Development staff to invite all former and current board members to attend Convention and special session during which the President & CEO makes his annual report
• Partner with Marketing, Communications, and Technology staff to execute promotional e-blasts and other marketing materials

NAMP Conference

• Act as program support for the National Arts Marketing Project Conference
• Manage scholarship program including application process, organizing review committee and communications with recipients and unsuccessful applicants
• Manage the Dine-Around program; enlist facilitators; liaise with the Conference hosts for restaurant selection; manage onsite sign up and reservations
• Assist with preparing speakers; coordinate speaker prep sessions and online resources
• Organize meetings and reminders for program team, track overall progress on established deadlines

Webinars

• Support the Director of National Conferences with the coordination of the webinar calendar, vendor relations, webinar set up, and staff trainings
• Research potential webinar instructors and relevant topics
• Produce all vendor payments and financial reporting
• Assist with marketing the webinars to the field via e-blasts and social networking platforms
• Prepare webinar evaluations for review

Online Services

• Maintain and update Convention and NAMP Conference website content including, but not limited to, schedule, speaker information, session details, pre-conference and post-conference programming information, travel and housing, registration, and sponsor information
• Meet annual revenue goals associated with selling online advertising and sponsorship on ArtsMarketing.org (AMO)
• Coordinate process of continually populating ArtsMarketing.org with fresh and relevant content, including collaborations with contributing writers, funders and experts in the field
• Work with the Marketing, Communication and Technology and Local Arts Advancement departments on the organization of content
• Work with Americans for the Arts’ Marketing, Communication and Technology department to develop and execute marketing plans for AMO
• Manage interactive elements of the website including blogs, message forums, podcasts, and emerging technologies
• Coordinate distribution of relevant content through social media channels
• Work with the Local Arts Advancement team to use AMO as the online host to professional development programs
• Drive traffic to Artsmarketing.org by distributing regular (semi-monthly), newsworthy e-blasts
• Actively review website analytics to ensure best customer interaction and experience
• Establish and maintain a database of online resources and AMO contributors

Program Support

• Develop and maintain program budgets and work with the Director of National Conferences regarding program income and expenses
• Maintain shared files related to the programs
• Stay current on management, leadership and marketing and other news, as it applies to arts & culture, technology, business development, and audience engagement

QUALIFICATIONS

• Bachelor’s degree required
• Knowledge of Microsoft Suite; Drupal; web experience (blogs, podcasts, and RSS feeds) is a must
• Strong organizational skills and the ability to handle multiple projects
• Superior written and oral communication skills
• Sales experience preferred
• Attention to detail
• Ability to work independently
• Ability to develop and maintain strong interpersonal relationships
• Travel required
• A positive attitude and an earnest interest in providing good customer service to our members and partners
• A commitment to advancing the arts in America

http://www.artsusa.org/about_us/careers/002.asp

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9/7/10, 7PM, The Tank, 354 W. 45th St. (btwn. 8th+9th)

As the opening event of the 2010-11 season of EarHeart music at the Tank, violinist Joshua Modney (hailed by the New York Times as “superb”) will be joined by electric guitarist Dillon Kondor (hailed by his friends as “usually a pretty nice guy”) in what is sure to be an unforgettable evening of new music. These two eclectic performers will play a fittingly eclectic program of solos and duos by

Tristan Murail
Brian Ferneyhough
Morton Feldman
Turkar Gasim-Zada*
Drake Andersen*
Sam Pluta

Don’t miss out, and be sure to also stick around for avant-rock band “Blues in Space,” featuring Eleanor Norton -cello, Jonathan Goldberger -guitar, Garrett Brown -drums/percussion, Rubin Kodheli -cello

$10/$8 for students

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It’s time for the 3rd annual NYC
Free Night of Theater!

a
* Boosting awareness of NYC theater
* Building new audiences
* Driving single ticket sales

Participation Dates: Oct 1-31, 2010

To sign up and for more info contact:
Jennifer Conley Darling:
nycfreenight@yahoo.com
Check out
www.tcg.org/events/freenight

Dear NYC Theater,

Summer is almost over and the first signs of Autumn are already showing up. That means that Free Night of Theater is just around the corner! We hope that you are planning to participate in Free Night NYC!

This year we are looking to build on the success of previous years by inviting new audiences to your theater. Our approach will be much more targeted so we bring in the audience you are truly hungry for – the audience member with the means to buy tickets and subscriptions.

The first step for a new patron into an unknown theater is always the hardest and Free Night NYC is the perfect way to welcome them into yours. We are targeting professionals across a broad spectrum of corporations – people who would love to explore the great Off Broadway and Independent Theaters in New York but don’t know where to look or how to start.

To participate all you need to do is offer tickets to a show, reading or workshop between October 1st and October 31st. We will work with you to make the program fit the needs of your company.

We are very excited for Free Night NYC 2010 and hope that you all will join us in making it a great success!

Your Free Night Program Producer,

Jennifer Conley Darling and Paul Bargetto, Executive Producers
Allison Prouty, Producer
Lindsay Allen, Sponsorships & Marketing Producer

Free Night Pays Off!
In 2010 Free Night of Theater NYC will…
• Target and deliver totally NEW AUDIENCES through exclusive ticket partnerships with young professionals and other desirable groups!
• Produce an event with promotional opportunities for participating theaters!
• Excite interest in theater throughout ALL 5 boroughs with a massive audience awareness campaign!

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*ONE ARM AND A LEG*

Everyday, we lose something. Everday, we receive.

ONE ARM AND A LEG is a two-part play inspired by a Yasnuari Kawabata story about sensuality and sacrifice, communication and distance, giving and receiving. A devised work combining dance and theater, the piece explores things we give and receive to one another, cultural translation, and communication in places of passage. What can be said in the spaces between cultures and words, with our bodies, through our desires, and on our journeys?

Part one (~45 min.) of ONE ARM AND A LEG premiered on August 25 at the Theater for the New City. The full work (~90 min.) will be presented starting September 1 at HERE Arts Center. Inspired by Yasunari Kawabata’s “One Arm.” Conceived by Calla Videt. Written and devised by Calla Videt, James Morris, Jesse Barron, Ben Sampson, Melissa Goldman, Ilinca Radulian, and the Company.

*WHEN AND WHERE*

THEATER FOR THE NEW CITY
155 First Avenue, New York, NY 10003-2906
Tickets: https://www.ovationtix.com/trs/pr/758625

Wednesday, August 25: 7pm Performance
Thursday, August 26: 6pm Performance
Friday, August 27: 9pm Performance
Saturday, August 28: 2pm Performance
Sunday, August 29: 5pm Performance

HERE ARTS CENTER
145 Sixth Avenue, New York, NY 10013-1548
Tickets: https://www.ovationtix.com/trs/pr/745285

Wednesday, September 1: 8:30pm Performance
Thursday, September 2: 8:30pm Performance
Friday, September 3: 8:30pm Performance
Saturday, September 4: 8:30pm Performance

*TRAILER*

*REVIEWS*
“If you want to glimpse theatre’s future, go see One Arm and a Leg…”

http://www.theateronline.com/reviewShow.xzc?PK=25461&Action=Review

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I went to a series of panel conversations hosted by the Better Business Bureau back in February and just noticed they posted the video of a panel on leading arts orgs.

Moderator: Cheryl Green Rosario, Director of Philanthropy, American Express

Panelists:

• Helene Blieberg, Principal, Helene Blieberg Associates LLC
• Cheryl Ikemiya, Senior Program Officer for the Arts, Doris Duke Charitable Foundation
• Dr. Louise Mirrer, President & CEO, The New-York Historical Society

BBB Leading an Arts Organization

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Apply for Arts Leadership Institute 2010!

Curriculum includes:

• identifying your personal leadership style and values
• leading others: managing up and down, giving/receiving feedback, delegation, leading from diversity
• organizational assessment and strategic thinking
• executive communication with various stakeholders
• executive responsibilities in finance and fundraising
• effective boards and governance practices

Learn from more than a dozen instructors and mentors including experienced arts and business leaders, giving officers, executive coaches, and board members.  Connect with peers and build ongoing resources with the ALI community.

Commitment: October 4, 5, 25, 26, November 15, 16.  $500.
Deadline: August 27.
More info and application: www.artsandbusiness-ny.org/sc/ali

Arts Leadership Institute is a program of Arts & Business Council of New York.  ALI is made possible by American Express and its commitment to leadership development.

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This weekend, Primary Stages Einhorn School of Performing Arts (ESPA) will be presenting two brand news plays at part of the ESPA Drills, a play development program enabling four ESPA student playwrights the opportunity to workshop their play at Primary Stages and have it presented in a fully staged reading at 59E59 Theaters.

Admission is free, as is a between-show toast at 59E59’s E:Bar. Join us and learn what ESPA is about.

August 29 at 12:00pm
JERSEY INTERSECTIONS
by Tina Esper Kolomatsky, directed by Jade King Carroll

Choked by suburban ennui, a circle of friends spin their collective wheels in pursuit of happiness and the road leading out of Jersey.

August 29th at 4:00pm
IN WAYS BOTH FRIVOLOUS AND DEEP
by Marin Gazzaniga, directed by Alexandra Aron

Caught in the act of forced metamorphosis, two nomads must rely on the chancey wisdom of Craigslist and the kindness of strangers.

RSVP: kate@primarystages.org.

See you at the theater!

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